Refunds, Returns & Damages -

Refunds, Returns & Damages

If you have any questions about our Returns, refunds, or damagaes policy feel free to reach out to us and we’ll be able to help answer any of your questions

Refunds & Returns

We are unable to accept returns on items unless they arrive damaged or defective. If this is the case, please email us at [email protected] and we will arrange a replacement/ refund as soon as possible.

We are unable to accept returns if the size is wrong. All of our items contain measurements on the product page so please check carefully before you buy

If an Item is Damaged

Please be advised that our eggs and wands are made of crystal which can be a delicate material even though it is hard. The natural fault lines in the crystal are weak points. They may not withstand impact even onto soft materials so being dropped onto a bed or a carpet can cause cracks or breakages. Please treat them with care. We are unable to replace or refund any items that are cracked or broken whilst in your care.

If an item has not arrived.

We dispatch all our orders within 2 working days of receiving the order.

We use Royal Mail Tracked 24 for service which aims to deliver the following working day (but is not guaranteed to arrive then).

Please allow 9 working days for your parcel to arrive in the UK – if you parcel has not arrived in this time, we will send a replacement/ issue a refund.

If you need your parcel in a rush – please drop us a line, we can always send out guaranteed next day delivery – there is an extra charge for this.

We use Royal Mail International Tracked

Delivery aims are 3-5 working days in Europe and 5-7 working days outside of Europe.

In practice, this service is usually pretty good – we do have some parcels that take longer to get through.

Please note that we are NOT LIABLE for any customs charges applied to your parcel in your own country. This is completely out of our control and seems quite random – occasionally parcels have a customs charge applied. We have no way of being able to advise you if this will occur for you or not, especially with the recent changes to EU. We advise you to check with your postal services.

Please allow 22 working days for your parcel to arrive internationally – if you parcel has not arrived in this time, we will send a replacement/ issue a refund.

Contact Us

If you have any queries, problems, suggestions or thoughts, please contact us. We are a small, friendly team of 2 and are always more than happy to chat about our yoni wands, yoni eggs and g spot wands. We are passionate about our work and our products and we love talking about sexuality and the body.

Please email us at [email protected] or fill in the form below.